path: root/doc/faq/questions.docbook

<chapter id="questions">

<title>Asking Questions</title>

<para>Chances are, you have been linked to this document from IRC or a
mailing list. You've asked a question, and someone has told you that you
need how to ask more effectively. In order to get an appropriate, clear
answer you need to ask an appropriate, clear question in a manner that's
going to provide an incentive for people to take their time to help you. If
you appear to be rude, lazy or use bad or unclear language then chances are
your question will be ignored</para>

<qandaset>
<qandaentry>

<question><para>What do I do before I ask?</para></question>

<answer><para>Read the documentation and &FAQ; for the application. There is
a wealth of &kde; documentation availible both in the help center and
online. A lot of time and effort has gone into this documentation, and
quite often the answer to your question is here. The general &kde; userguide
can be found by typing
<userinput><command>help:/userguide</command></userinput> into your
&konqueror; addressbar.</para>

<para>Search the web: Usually googling for a specific error message or
searching mailing list archives can come up with a solution for you.</para>

<para>Try it and see! Look through all the application options, read the
What's this? and tooltips for the ones you're not sure about. If you're
really unsure about an option save your data and then try it. As long as you
use some common sense, you are very unlikely to break anything by clicking
buttons.</para>

<para>Above all, don't be lazy. If you show the people who you are asking
that you are able to troubleshoot and research in a logical manner, you're
showing them you're a reasonable person who is worth their time to
help. It's your problem and not theirs so the legwork is yours to do. Save
your helpers as much time as you can, they're busy people.</para> </answer>
</qandaentry>

<qandaentry>
<question><para>Where do I ask?</para></question>

<answer><para>Usually the best place to ask a question is on the
<acronym>IRC</acronym> channels and mailing lists devoted to user
questions. Don't post simple questions about using &kde; to the devel
channels and mailing lists, these are for technical discussions. Some good
places are #kde on irc.freenode.net, and the &kde; mailing
lists.</para></answer> </qandaentry>

<qandaentry>
<question><para>How do I ask?</para></question>

<answer><para>Try to word your questions in a manner that gives the most
information possible and is polite and courteous. Don't ask to ask, just
ask!</para>

<para>Q: &kde; sucks, it's being slow</para>

<para>Is not a question that is likely to get you a useful answer. It does
not give any useful information about troubleshooting the problem, and it
starts out attacking the software in a way that isn't productive.</para>

<para>Q: Since upgrading &kde; on Slackware &Linux; from version 3.2.3 to
3.3.2 using sources, I have noticed it's being really slow &mdash; sometimes
applications take up to 20 seconts to launch. I am using the same user
configuration as I had with the previous version, and I have tried as a new
user. I can't find anything about this on the mailing lists or by a google
search. Could anyone point me to some information that could help?</para>

<para>This question is polite, contains information to help people
troubleshoot the problem and shows your helpers what avenues you have
already tried.</para>

<para>Don't assume automatically that the problem is the fault of
&kde;. Proceed as though this is your error, otherwise you will quickly
annoy people if it does indeed turn out to be your problem and not
&kde;.</para>

<para>Use clear language with correct spelling. Watch out for any
ambiguities and make sure you think about what you say before you write
it. If you are asked for clarification, give it as best you can. &kde; is a
project where many of the users and developers are not native english
speakers and if you don't use correct english, misunderstandings may
ensue. Use the language appropriate to the channel or mailing list you are
in &mdash; if you don't, people who might have been able to help you may
ignore your message because it is not in a language they understand.</para>

<para>Include all information that could be relevant, even if you're not
sure. Have you upgraded other software or hardware on your system,
particularly system libraries or a new kernel? These things could affect how
&kde; performs. Even if you cannot see a link, someone else might.</para>

<para>Don't paraphrase error messages. Paste in the exact error, and if it's
more than a line or two don't paste them directly into an
<acronym>IRC</acronym> channel. Use a paste service like <ulink
url="http://www.rafb.net/paste/"> http://www.rafb.net/paste</ulink>. If you
must type them in by hand, be sure you are 100% accurate. When you provide
faulty information, your helpers cannot help you as easily. </para>

<para>Follow up on your solution! Tell us if it worked, or if you have
solved it yourself in the meantime. This helps us know for sure if our
solution worked, and helps other users who may be searching mailing list
archives for a solution to the problem themselves.</para> </answer>
</qandaentry>

<qandaentry>
<question><para>What do I do when told to look elsewhere?</para></question>

<answer><para>When you're told <quote>google knows</quote> or <quote>google
is your friend</quote> then chances are, you have not followed the above
advice. You've not done your research, and the solution is probably one the
helper knows very well to be easy to find. When you're linked to a
<acronym>FAQ</acronym> or a usermanual don't ever say, <quote>No, I don't
want to have to read this I want you to just tell me</quote>. This is very
bad manners. If you cannot put in the effort to read the document, what is
the incentive for your helper to put in the time and effort to help you?  If
you're told to go use google, take it graciously and do so.</para> </answer>
</qandaentry> </qandaset>

<para>Above all, use common courtesy. &kde; users and developers are usually
volunteering their time out of an already very busy schedule, and like to
know that you are appreciating that they are helping you for free. Be
polite, say please and thank you and try to be pleasant and
friendly. </para>

<para> Does this seem like a lot of trouble to ask a question? If you want
to be able to feel that people owe you an answer or support, then you're
quite welcome to pay for commercial support from companies that support
&kde; on &UNIX; platforms. If you don't want to pay money, then pay the
people who do this for free with your politeness and appreciation :)</para>


<para>If you think the answer to your question should be included in the
&kde; &FAQ; please feel free to submit any patches or suggestions to the
&kde; &FAQ; Maintainer, at <email>[email protected]</email></para>



</chapter>

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